Skip to main content Skip to main navigation
Covid FAQs

Covid-19 FAQs

The learning team has been working to make sure our programme is as safe as possible for schools when they are able to return. See below for some guidance on what you can expect on your visit.

Face coverings

On 8th August 2020 it was made mandatory to wear face coverings in museums along with a range of other indoor venues. Our museum team will be wearing visors throughout learning sessions, both at the museum and in schools, and we kindly ask that all teachers accompanying school visits, or collecting/delivering loans boxes, wear a face covering when visiting. It is not compulsory for children under the age of 11 to wear face coverings but they can do so if they wish. If you would like to discuss this further, please do get in touch.

 

Loan Boxes

What can I expect?

There are no changes to the format of our loans boxes and their contents. All loan boxes will be quarantined for at least 72 hours prior to the hire to ensure safety. Our loan boxes are only to be used with one class within the school at a time. If hiring for use within multiple classes, the objects must be quarantined for 72 hours before being given to a new class.

We will no longer ask for a signature as proof of collection or delivery, and will sign on the school's behalf in the presence of the hirer. We will be unable to check boxes for any damage or missing objects until a minimum of 72 hours after their return to us. Any issues arising will be raised with the school as soon as possible after this time, and within a week of the box being returned.

How do I book?

There are no changes to the loans box booking process. Details of our loans boxes and how to book can be found on our website, https://www.thenovium.org/article/27234/Loan-Boxes.

How will the objects be cleaned?

Once returned they will be quarantined for at least 72 hours, after which they will be checked by museum staff as usual.

How will collection and return of the boxes work?

Collection can take place during the week before the start of the term. Return of the loans boxes will need to take place during the last week of the half term period. Appointments are to be made with a member of the Front of House team by phone or email. Due to the limited number of Front of House staff please avoid Saturdays where possible. Hirers will be greeted by a member of Front of House staff at reception and loans boxes returned or collected using non-contact delivery methods.

Please note the museum's revised opening hours will be Tuesday to Friday, 10am until 3pm, and Saturday 10am until 4pm.

Telephone for appointments: 01243 775888 (option 1)

Email for appointments: chitic@chichester.gov.uk

What about the museum's collection and delivery service?

The collection and delivery service provided by the Novium Museum will still be available, and time slots will be organised by appointment. Staff will deliver/collect boxes to/from school reception using non-contact delivery methods. We will no longer ask for a signature as proof of delivery/collection, and will sign on the school's behalf in the presence of a member of school staff.

 

Outreach/Workshops/City Walks/Sleepovers

What can I expect?

Outreach

Outreach workshops will be delivered by one member of museum staff to one class bubble.

Workshops

Workshops will be delivered by one member of museum staff to one class bubble. Workshops will be delivered when the museum is closed to the public on Mondays to facilitate social distancing. Schools will be asked to read through our visitor guidelines on the website prior to their visit, https://www.thenovium.org/reopening. Staff and children will be asked to use the hand sanitisers stationed throughout the museum during the workshop.

City Walks

These will be led by one member of museum staff to one class bubble. The route of the walks has been adjusted slightly so that the group can stop in less crowded places to allow for social distancing. These will be delivered on Mondays, Tuesdays or Thursdays to avoid street markets.

Sleepovers

As per current government guidance we have suspended bookings for our sleepovers. We will resume bookings once government guidance allows educational overnight visits.

 

The format of our educational activities has been adjusted slightly to allow museum staff to adhere to government guidance on social distancing. Museum staff will ensure they clean their hands using hand sanitiser immediately before and after workshops take place.

Will museum staff still visiting schools?

Yes, our outreach sessions are still available to book. We will ask for information about procedures in your school to help with our session planning. We also ask that museum staff are given a designated parking space or area close to the school to unload/load the workshop equipment.

Will sessions remain the same?

The content of the sessions will remain largely the same, with minor changes to some activities. All schools will be provided with a detailed timetable prior to the session. For more details on how your learning activity will run and what activities will be included, please talk to a member of the learning team.

Can we attend a pre-visit?

All school staff are invited to book an appointment with a member of museum staff for a free of charge, socially distant pre-visit where staff will talk through your booking and answer any questions you may have.

How do I book?

The booking process remains the same. Please contact a member of the learning team to discuss your requirements. We will be asking for more details when booking, including the name of the class and the class teacher to support the NHS Track and Trace system.

Unfortunately, to ensure reduced risk of spreading Covid-19 we will be unable to run more than one outreach or workshop session at a time so that we have time to quarantine all workshop resources and objects prior to the next session. This means that if you would like to book multiple sessions for multiple classes, you will need to arrange these for different days, with a minimum of 72 hours between each session.

City Walks do not use objects so multiple sessions can be booked in one day.

All invoices are issued after the session has taken place (with the exception of sleepover deposits which are taken at the time of booking)

Will I be charged a cancellation fee?

We have temporarily suspended our cancellation fee if sessions have been cancelled as a direct result of Covid-19. If you need to cancel your booking, please get in touch with a member of staff as soon as possible.

Do we still need to bring adults within the required ratios?

Yes, schools will need to bring enough adults to fall within the required ratios of 1:6 for EYFS, KS1 and KS2, and 1:10 for KS3.

We are also asking that at least 2 members of school staff are available during outreach sessions to support museum staff.

Will handling objects be allowed?

Most of our workshops will still include an element of handling and interactive activities. We will quarantine all workshop resources for at least 72 hours prior to delivering the session. We therefore are unable to deliver more than one session at a time and will need to leave at least 72 hours between delivering each session to multiple classes. Hands will need to be washed or sanitised using gel after an object has been handled.

How will you ensure objects are cleaned?

All workshop resources will be quarantined for at least 72 hours after use and before being used again.

Can you deliver to more than one class?

Unfortunately, to ensure reduced risk of spreading Covid-19 we will be unable to run more than one session at a time so that we have time to quarantine all workshop resources and objects prior to the next session. This means that if you would like to book multiple sessions for multiple classes, you will need to arrange these for different days, with a minimum of 72 hours between each session.

Will museum staff still visiting schools?

Yes, our outreach sessions are still available to book. We will ask for information about your procedures in your school to help with our session planning. We also ask that museum staff are given a designated parking space or area close to the school to unload/load the workshop equipment.

How will I get to the museum?

Coach and mini-bus drop off is outside the cathedral on West Street, a 3 minute walk from The Novium. The nearest mini-bus and coach parking is opposite Westgate Leisure Centre on Via Ravenna in the Waitrose car park, a 15 minute walk from The Novium. Please see the Chichester District Council car parks map for further information, https://www.chichester.gov.uk/carparkmap.

What if the museum staff member presents with symptoms?

If the member of museum staff booked to run your session presents with symptoms we will get in touch and cancel your booking. You will not be charged for the session, and we will endeavour to re-book your session at the earliest available date.

If a member of museum staff presents with symptoms after the session has been delivered the museum will contact your school and inform reception. We will be asking for more details when booking, including the name of the class and the class teacher to support the NHS Track and Trace system.

What if someone from the school presents with symptoms before the workshop?

If someone from the school presents with symptoms, please call us to cancel and follow government advice.

What if someone from the school presents with symptoms after the workshop?

If anyone in the class presents with symptoms after the session please contact us immediately to inform us and follow government advice.

Do you have risk assessments?

Yes, we have drawn up detailed risk assessments for the delivery of learning activities and will happily share them with you upon booking.

Please note, this guidance is subject to change following a change in government guidance regarding school groups.